How Can We Help?
At Picrora, we're committed to making your experience simple, smooth, and enjoyable.
Whether you need help setting up your digital photo frame, managing orders, troubleshooting WiFi connection issues, or contacting our support team, we’re here to help.
Customer Support
Our support team is available to assist you with:
- Product setup and installation
- WiFi connection issues
- Frameo app support
- Order tracking
- Shipping questions
- Warranty assistance
- Returns and replacements
- Product recommendations
Contact Us
Email Support
For all customer support inquiries, please contact: info@picroraframes.com
We aim to respond within 24–48 business hours.
Frequently Asked Questions
How do I send photos to my frame?
You can instantly send photos and videos to your Picrora frame using the Frameo app available on iOS and Android devices.
Does the frame require WiFi?
Yes. WiFi is required for photo and video sharing through the Frameo app.
Can multiple family members send photos?
Yes. Multiple users can securely share photos and videos to the same frame.
Is the frame easy for grandparents to use?
Absolutely. Picrora frames are designed with simple touch controls and an easy setup experience for all ages.
Does the frame support both portrait and landscape mode?
Yes. Our frames support auto-rotation for both portrait and landscape viewing.
We're Here for Your Memories
Picrora is built to help families stay connected through meaningful moments and shared memories.
Thank you for choosing Picrora.