Frequently asked questions
Is there a monthly subscription fee to use the frame or the App?
No, never. Unlike other brands, Picrora is 100% subscription-free. You get full access to all features—including video playback, unlimited user connections, and cloud sharing via the Frameo App—at no extra cost. The price you pay today is the only price you pay.
Is the companion App free to download?
Yes. The Frameo App is completely free for both iOS and Android. You can invite unlimited friends and family members to download the app and start sharing photos to your frame instantly.
How easy is it for non-tech-savvy users (like grandparents) to use?
Extremely easy. We designed Picrora for all ages. Once plugged in and connected to Wi-Fi (a 2-minute setup), the user doesn't need to do anything else. New photos arrive automatically with a gentle notification sound. It’s a "set it and forget it" experience.
Can I set up the frame as a gift before sending it?
Yes! You can power it on, connect it to your Wi-Fi, pair it with your phone to preload photos, and even add a Wi-Fi backup for their home if you know it. Then, repack it. When they unbox and plug it in, your memories will already be playing.
How many photos can the 10-inch frame hold? Can I expand it?
The built-in 16GB memory can hold over 10,000+ photos locally. Need more space? Picrora features a Micro SD card slot (supports up to 128GB), allowing you to expand your album endlessly without relying on paid cloud storage.
Can I share videos to the frame?
Yes. You can send video clips (up to 15 seconds) with sound directly from the app to the frame. This feature is included for free, bringing your memories to life with motion and audio.
Does the frame need to be connected to Wi-Fi 24/7?
No. Wi-Fi is only required to receive new photos or updates. Once photos are downloaded to the frame, you can view your slideshows perfectly offline. This makes Picrora ideal for locations with spotty internet connections.
Are my photos private? Where are they stored?
Your privacy is our priority. Unlike brands that store your life on central cloud servers, Picrora stores your photos locally on the frame itself. We use secure end-to-end encryption for transfer, ensuring that your memories belong only to you and the people you invite.
Can I send photos from a different country?
Absolutely. As long as the frame is connected to Wi-Fi, you can send photos from anywhere in the world using the app. It’s the perfect way to stay close to family, no matter the distance.