Privacy policy

Last updated: June 5, 2026

Picrora is operated by Sanroll Limited. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, use our services, make a purchase, contact us, or otherwise interact with Picrora.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following categories of personal information, depending on how you interact with us:

Contact details: name, billing address, shipping address, phone number, and email address.
Order and transaction information: products viewed, added to cart, purchased, returned, exchanged, or cancelled.
Payment information: payment method, payment confirmation, and transaction details. Payment card information is processed securely by our payment providers.
Account information: username, password, preferences, and account settings.
Communications: information you provide when contacting customer support.
Device and usage information: IP address, browser type, device information, pages visited, and interactions with our website.

How We Collect Personal Information

Directly from you when you place an order, create an account, subscribe to emails, contact us, or otherwise provide information.
Automatically through our website using cookies and similar technologies.
From service providers who help us operate our website, process payments, fulfill orders, provide customer support, and deliver marketing services.
From business and advertising partners where permitted by applicable law.

How We Use Your Personal Information

To process payments, fulfill orders, arrange shipping, returns, exchanges, and customer support.
To create, maintain, and manage customer accounts.
To communicate with you about orders, service updates, support requests, and policy changes.
To improve our website, products, services, and customer experience.
To send marketing and promotional communications, where permitted by law.
To detect, investigate, and prevent fraud, unauthorized activity, or security issues.
To comply with legal obligations and enforce our terms and policies.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, including:

Shopify, which hosts and powers our online store.
Payment processors, fulfillment providers, shipping carriers, customer support providers, IT service providers, analytics providers, and other vendors who help us operate our business.
Business and marketing partners who help us provide advertising and promotional services.
Government authorities, regulators, or law enforcement where required by applicable law.
Other parties in connection with a business transaction, such as a merger, acquisition, or sale of assets.

Opt Out of Data Sharing and Targeted Advertising

Depending on where you reside, you may have the right to opt out of the "sale" or "sharing" of your personal information, or the use of your personal information for targeted advertising, as defined by applicable privacy laws.

You can exercise this right by clicking the button below:

Opt Out of Data Sharing

If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will treat this as an opt-out request for the device and browser you use to visit our website, where required by applicable law.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of our store in order to provide and improve the services. Information you submit to our store may be transmitted to Shopify and third parties that may be located in countries other than where you reside.

To learn more about how Shopify uses personal information, please visit the Shopify Consumer Privacy Policy. Depending on where you live, you may also exercise certain rights through the Shopify Privacy Portal.

Cookies

We use cookies and similar technologies to operate our website, remember your preferences, analyze website performance, personalize content, and support advertising. You may manage cookies through your browser settings. Blocking cookies may affect certain website features.

Third-Party Websites and Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of websites or services that we do not control. Please review their privacy policies before providing personal information.

Children's Data

Our services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Security and Retention

We use reasonable technical and organizational measures to protect personal information. However, no method of transmission or storage is completely secure.

We retain personal information for as long as needed to provide services, fulfill orders, comply with legal obligations, resolve disputes, enforce agreements, and operate our business.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

Right to access: request access to the personal information we hold about you.
Right to delete: request deletion of your personal information.
Right to correct: request correction of inaccurate personal information.
Right to portability: request a copy of your personal information in a portable format.
Right to opt out: opt out of sale, sharing, or targeted advertising where applicable.

You may submit privacy requests by contacting us at info@picroraframes.com.

We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing your request, as permitted or required by law.

Marketing Communications

You may opt out of promotional emails at any time by using the unsubscribe link included in our emails. If you opt out, we may still send non-promotional messages, such as order confirmations, shipping updates, account notices, or customer service communications.

International Transfers

We may transfer, store, and process your personal information outside the country where you live. Where required by applicable law, we rely on appropriate safeguards for international transfers.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal obligations. We will post the updated Privacy Policy on this page and update the "Last updated" date above.