Terms of service

Last updated: June 5, 2026

These Terms of Service apply to your access to and use of the Picrora website, products, and services. Picrora is operated by Sanroll Limited. Throughout these Terms, "we", "us", and "our" refer to Picrora and Sanroll Limited. By visiting our website or purchasing from us, you agree to be bound by these Terms of Service.

SECTION 1 - OVERVIEW

By accessing our website or using our services, you confirm that you are at least the age of majority in your jurisdiction, or that you have permission from a parent or legal guardian to use our services.

You may not use our products or services for any unlawful purpose or in violation of any applicable law. If you do not agree to these Terms, you should not use our website or services.

SECTION 2 - ONLINE STORE TERMS

Our store sells digital photo frames and related accessories. You agree to provide accurate, complete, and current information when placing an order or creating an account.

You are responsible for keeping your account login details secure and for all activity under your account.

SECTION 3 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone where permitted by applicable law. You agree not to copy, reproduce, sell, resell, or exploit any portion of our services without our written permission.

We may update, suspend, or discontinue parts of our website or services at any time.

SECTION 4 - PRODUCTS AND SERVICES

We make reasonable efforts to display product descriptions, images, prices, and availability accurately. However, product colors and appearance may vary depending on your device display.

All product purchases are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders where permitted by law.

SECTION 5 - ORDERS, BILLING, AND PAYMENT

When you place an order, you agree to provide accurate billing, shipping, and contact information. We may cancel or refuse an order if the information provided is inaccurate, incomplete, or flagged by our fraud prevention systems.

Prices are displayed in USD unless otherwise stated. Any applicable shipping costs, duties, taxes, or import fees will be shown or included at checkout according to our policies.

SECTION 6 - SHIPPING AND DELIVERY

Shipping times, processing times, delivery regions, duties, taxes, and related shipping terms are described in our Shipping Policy.

Delivery time may depend on order processing, destination, carrier service, and other factors described in our Shipping Policy.

SECTION 7 - RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, exchanges, return shipping costs, and restocking fees are governed by our Refund Policy.

Please review the Refund Policy before requesting a return or exchange.

SECTION 8 - ACCURACY OF INFORMATION

We do our best to keep information on our website accurate and up to date. Occasionally, there may be typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.

We reserve the right to correct errors, update information, or cancel orders affected by inaccurate information where permitted by applicable law.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify, which enables us to provide our online store and related services. Sales and purchases made through our store are made directly between you and Picrora, operated by Sanroll Limited.

Shopify may process certain information as described in our Privacy Policy and Shopify's own privacy notices.

SECTION 10 - PRIVACY POLICY

Your submission of personal information through the website is governed by our Privacy Policy.

By using our website or services, you acknowledge that you have reviewed our Privacy Policy.

SECTION 11 - INTELLECTUAL PROPERTY

All content on our website, including text, images, graphics, logos, product names, designs, videos, and other materials, is owned by Picrora, Sanroll Limited, our affiliates, or our licensors, unless otherwise stated.

You may use our website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, publicly display, or use our content without our prior written permission.

SECTION 12 - THIRD-PARTY TOOLS

We may provide access to third-party tools, apps, integrations, or services. These tools are provided by third parties and may be subject to their own terms and policies.

We are not responsible for third-party tools or services, and your use of them is at your own discretion and risk.

SECTION 13 - THIRD-PARTY LINKS

Our website may contain links to third-party websites or resources. We are not responsible for the content, accuracy, privacy practices, or terms of third-party websites.

Please review third-party policies before engaging in any transaction or sharing personal information with them.

SECTION 14 - USER FEEDBACK AND REVIEWS

If you submit feedback, reviews, comments, suggestions, photos, videos, or other content to us, you grant us a worldwide, royalty-free license to use, reproduce, publish, translate, and display that content for business, marketing, and service improvement purposes.

You are responsible for the accuracy and legality of the content you submit. You must not submit content that is unlawful, misleading, abusive, defamatory, obscene, or infringing on the rights of others.

SECTION 15 - PROHIBITED USES

You may not use our website or services for unlawful, fraudulent, abusive, harmful, or unauthorized purposes.

You agree not to upload viruses or malicious code, interfere with website security, collect personal information of others without permission, send spam, impersonate others, or attempt to gain unauthorized access to our systems.

SECTION 16 - TERMINATION

We may suspend or terminate your access to our website or services if we believe you have violated these Terms or applicable law.

Any obligations or liabilities incurred before termination will survive termination where appropriate.

SECTION 17 - DISCLAIMER OF WARRANTIES

Our website and services are provided on an "as is" and "as available" basis, except where expressly stated otherwise.

We do not guarantee that our website will be uninterrupted, secure, error-free, or free from harmful components. Some jurisdictions do not allow certain warranty exclusions, so some limitations may not apply to you.

SECTION 18 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Picrora, Sanroll Limited, and our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of our website, services, or products.

Nothing in these Terms limits liability that cannot be limited under applicable law.

SECTION 19 - INDEMNIFICATION

You agree to indemnify and hold harmless Picrora, Sanroll Limited, and our affiliates, officers, directors, employees, agents, contractors, licensors, service providers, and suppliers from any claim, demand, loss, liability, or expense arising out of your breach of these Terms, your violation of applicable law, or your violation of the rights of a third party.

SECTION 20 - SEVERABILITY, WAIVER, AND ENTIRE AGREEMENT

If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions will remain valid and enforceable.

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with our posted policies, constitute the entire agreement between you and us regarding your use of our website and services.

SECTION 21 - GOVERNING LAW

These Terms of Service and any separate agreements through which we provide products or services to you shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region.

Any dispute arising from or relating to these Terms, our website, or our services shall be subject to the jurisdiction of the courts of Hong Kong, except where applicable consumer protection laws provide otherwise.

SECTION 22 - HEADINGS

The headings used in these Terms are included for convenience only and do not limit or otherwise affect the meaning of these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Your continued use of our website or services after changes are posted means that you accept the updated Terms.

SECTION 24 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

Email: info@picroraframes.com

Business Name: Sanroll Limited

Brand Name: Picrora

Mailing Address:
Sanroll Limited
Unit 108, Room 701, 7/F, Tower B, New Mandarin Plaza,
14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong